Unable to install Thunderbolt 463E driver on AN515-58-788H with Windows 10 Pro 64bit (2024)

Options

    Bozislaw Member Posts: 19 Troubleshooter

    April 2023 edited January 11 in Nitro Gaming

    Could not able to install Thunderbolt driver on AN515-58-788H with Windows 10 Pro 64bit. I tried all drivers in WINDRIVER, no solution yet.

    Maybe I installed them in a wrong order. If you have same model, would you please share with me the contents of WINDRIVER disk.

    I read some articles from the internet and decided to install https://www.intel.com/content/www/us/en/download/772199/intel-thunderbolt-driver-for-windows-10-64-bit-for-intel-nuc-kit-nuc6i7kyk.htmlfrom INTEL. But still got error on device manager as attached picture 1.

    Before install driver, it was saying: VEN_8086&DEV_463E&SUBSYS_159C1025&REV_02\3&11583659&0&6A requires further installation.

    After install: Device PCI\VEN_8086&DEV_463E&SUBSYS_159C1025&REV_02\3&11583659&0&6A was configured.

    Driver Name: oem83.inf
    Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
    Driver Date: 09/14/2022
    Driver Version: 1.41.1340.0
    Driver Provider: Intel(R) Corporation
    Driver Section: TbtBusDrv_YflDevice_19041.NT
    Driver Rank: 0xFF0003
    Matching Device Id: PCI\VEN_8086&DEV_463E&CC_0C03
    Outranked Drivers:
    Device Updated: false
    Parent Device: ACPI\PNP0A08\0

    If anyone have experienced same problem, please help. Thanks in advance.

    Unable to install Thunderbolt 463E driver on AN515-58-788H with Windows 10 Pro 64bit (2)

    «123»
    • JackE ACE Posts: 44,728 Trailblazer

      April 2023

      Options

      Download and install iobit's DriverBooster freeware to see if it can find and pick up additional files on line needed to complete the installation.

    • billsey ACE Posts: 32,614 Trailblazer

      April 2023

      Options

      Uninstall the thunderbolt controller driver and install the Intel chipset drivers from the Acer support site. After a reboot use Windows Update to make sure the drivers are all updated to current. Next use Intel's Driver and Support Assistant to install the latest drivers. Don't do a manual install of some random version of the Thunderbolt drivers…

      Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

    • Bozislaw Member Posts: 19 Troubleshooter

      April 2023

      Options

      Thanks for answers, but none of them helped. It is still unsolved. Staying with exclamation mark.

    • Bozislaw Member Posts: 19 Troubleshooter

      April 2023

      Options

      Yes I did, it did not offer anything different

    • JackE ACE Posts: 44,728 Trailblazer

      April 2023

      Options

      What was the factory installed operating system if any?

    • Bozislaw Member Posts: 19 Troubleshooter

      April 2023

      Options

      It was freeDOS

    • Bozislaw Member Posts: 19 Troubleshooter

      April 2023

      Options

      I am going to install clean w11 if I couldnt solve 😓 but this will cost a lot of time to me (reinstalling all apps)

    • JackE ACE Posts: 44,728 Trailblazer

      April 2023

      Options

      Yes. OK. This machine was certified on Win11, not Win10. You may have to also download some of the ACER OEM Win11 driver updates at this link. if the Mic ros oft generic Win11 version doesn't load all the correct OEM drivers for the proprietary Acer mainboard. Good luck

    • Bozislaw Member Posts: 19 Troubleshooter

      April 2023

      Options

      https://community.acer.com/en/discussion/comment/1196105#Comment_1196105

      Thank you for your efforts to help me

    • Bozislaw Member Posts: 19 Troubleshooter

      April 2023

      Options

      https://community.acer.com/en/discussion/comment/1196105#Comment_1196105

      But the link incomplete or doesn't work, would you check it again please

    • Puraw ACE, Member Posts: 10,144 Trailblazer

      April 2023 edited April 2023

      Options

      https://community.acer.com/en/discussion/683534/could-not-able-to-install-thunderbolt-463e-driver-on-an515-58-788h-with-windows-10-pro-64bit

      Before you decide to upgrade to W11 you may give RAPR a shot to check your W10 driver store and uninstall your Thunderbolt drivers:

      To read about RAPR:
      https://www.elevenforum.com/t/driver-store-explorer-rapr.635/

      RAPR (Driver Store Explorer) Download here (freeware):

      https://github.com/lostindark/DriverStoreExplorer/releases/tag/v0.11.92

      I used RAPR for Windows10 non-GPU driver issues for over 4 years and it solved most of my driver issues, ran it in Safe Mode but RAPR works OK in full Windows mode.

      It may find many duplicate drivers and possibly old (corrupted) driver versions that affect Intel and Windows10 driver installers.

      RAPR is not needed for Windows11.

    • JackE ACE Posts: 44,728 Trailblazer

      April 2023

      Options

      »But the link incomplete or doesn't work, would you check it again please»>

      Are you getting an html-coded text page that's not rendering?

      1

    • Bozislaw Member Posts: 19 Troubleshooter

      April 2023

      Options

      https://community.acer.com/en/discussion/comment/1196134#Comment_1196134

      Yes, html coded text page

    • Bozislaw Member Posts: 19 Troubleshooter

      April 2023

      Options

      I accidentally clicked Did this answer the question? "yes"

    • JackE ACE Posts: 44,728 Trailblazer

      April 2023

      Options

      There seems to be a problem with the download page reading its own history cookies. Try clearing the history cookies from your browserand reload the download page. You might have to log in again after clearing the cookies. Let me know if the page renders OK after deleting the cookies and what browser you are using. Thanks

    • Bozislaw Member Posts: 19 Troubleshooter

      April 2023

      Options

      https://community.acer.com/en/discussion/comment/1196244#Comment_1196244

      Yes, page worked after cleanup cookies. Thanks. But I am still stick on w10. If I will face another problem with w10 then I will switch to w11. I leave the problem untouched, I dont have any device with thunderbolt connector yet. So I will leave that exlamation mark alone 😔

    • JackE ACE Posts: 44,728 Trailblazer

      April 2023

      Options

      Yes, page worked after cleanup cookies. Thanks. But I am still stick on
      w10. If I will face another problem with w10 then I will switch to w11. I
      leave the problem untouched, I dont have any device with thunderbolt
      connector yet. So I will leave that exlamation mark alone 😔

      OK. You could also try some of the other freeware driver tools. There are about 10 that are good but DriverBooster is one of the best.

      What browser are you using after clearing the cookies? The html rendering problem seems to re-appear after accepting cookies the next time you try to load download page. Then you have to clear cookies again. Very inconvenient

    • Bozislaw Member Posts: 19 Troubleshooter

      April 2023

      Options

      I am using EDGE. By the way, maybe I am thinking wrong from the beginning, I thought "Universal Serial Bus (USB) Controller" should come with INTEL drivers, maybe not, I saw some articles that saying NVIDIA also have "Universal Serial Bus (USB) Controller". I dont know, its confusing.

    • Bozislaw Member Posts: 19 Troubleshooter

      April 2023

      Options

      By the way, the problem seems SOLVED accidentally, is there any way to take it back?

    «123»

    Categories

    • All Categories
    • 49.9K Product Forums
    • 393 General Discussions

    Assistance by Acer

    Drivers and DownloadsAcer Answers
    Unable to install Thunderbolt 463E driver on AN515-58-788H with Windows 10 Pro 64bit (2024)

    FAQs

    How to install Thunderbolt driver Acer? ›

    How to install the Thunderbolt 4 driver
    1. Go to www.acer.com.
    2. In the top menu, click on Support.
    3. In the Search field, enter your device's product name, serial number, SNID or part number. ...
    4. Then click on the found model name.
    5. In Operating System, choose Windows 10 64-bit and find Thunderbolt Driver.
    6. Click on Download.
    Aug 28, 2023

    How to reinstall Thunderbolt? ›

    Reinstall Intel Thunderbolt Controller Driver
    1. Step 1: Uninstall Intel Thunderbolt Controller Driver from Apps & Features. Press Windows Key + X, then click Apps and Features. ...
    2. Step 2: Uninstall Thunderbolt(TM) Controller from Device Manager. ...
    3. Step 3: Install Intel Thunderbolt Controller driver from Dell Drivers & Downloads.
    Apr 18, 2024

    How to install driver in Acer Nitro 5? ›

    Where to Download Drivers for Acer Nitro Laptops
    1. Visit the Acer Drivers and Manuals site.
    2. Enter your Serial number, SNID or model number and select your model.
    3. Click on Drivers.
    4. Locate the device driver you want to install and click the Download link on the right.
    5. Extract the driver files from the downloaded zip file.
    Sep 22, 2023

    How do I install Thunderbolt drivers on Windows 11? ›

    Explains that Windows 11 does not require Thunderbolt drivers as they are built into the operating system. No Thunderbolt™ drivers are available for download for Intel® NUC products using Windows 11. Windows 11* does not require a Thunderbolt™ driver as it is built into the operating system.

    How do I Download Thunderbolt driver? ›

    Get the latest Thunderbolt driver from MSI website Search for product page and click “Download” > the Thunderbolt driver update package is under the Driver tab. 2. Open the Device Manager, and make sure that a Thunderbolt Contorller device is shown under “System devices” (e.g. ThunderboltTM Controller – 15D9).

    How do I enable Thunderbolt on Windows? ›

    How to Install a Thunderbolt Card on a Windows PC
    1. Before You Start.
    2. Install the Thunderbolt Card.
    3. Download the Latest Driver.
    4. Enable the Thunderbolt Card in the BIOS.
    5. Verify That Your Expansion Card Is Detected. Manually Approve Thunderbolt Devices.
    Sep 22, 2022

    Why is my Thunderbolt port not detecting? ›

    If your computer is not detecting your Thunderbolt™ 3 device, try the following: Update the Thunderbolt software on your Thunderbolt 3 host device. Update the Thunderbolt controller NVM firmware on your Thunderbolt 3 host device. Update the Thunderbolt controller drivers.

    How do I enable Thunderbolt in BIOS? ›

    Check the Thunderbolt option in BIOS: Press F2 during boot to enter BIOS Setup. Go to Advanced > Devices > Onboard Devices. Check that the Thunderbolt Controller is enabled.

    How do I reset my Thunderbolt port in Windows 10? ›

    Resolution. To resolve these issues, disconnect all devices attached to the Thunderbolt ports, wait 5 seconds, and then reattach the devices.

    How do I manually install drivers in Windows 10? ›

    To manually install a driver

    Enter Device Manager in the search box, and tap or click Device Manager. In the list of hardware categories, double-tap or double-click the category your device is in and then double-tap or double-click the device you want.

    How do I check my Acer Nitro 5 drivers? ›

    Click Start, then right-click My Computer (or Computer) and click Manage. In the Computer Management window, on the left, click Device Manager. Click the + sign in front of the device category you want to check. Double-click the device for which you need to know the driver version.

    Does Acer have a driver updater? ›

    Go to the update menu

    Once the Acer Care Center has started, you'll see a number of buttons. Click the 'Update' button.

    Does Nitro 5 have Thunderbolt? ›

    Ports Aplenty

    Plug all your peripherals into the full range of ports, including HDMI 2.1, Intel® Thunderbolt™ 41, and the newest USB 3.2 standard with Gen1 and 2 support.

    How to fix Thunderbolt device functionality might be limited? ›

    USB or Thunderbolt device functionality might be limited
    1. Make sure your PC (or phone) supports the same USB-C features as the connected device.
    2. Make sure the cable supports the same USB-C features as the connected device.
    3. Make sure the device or dongle is connected directly to your PC (or phone).

    How to find Thunderbolt port in Device Manager? ›

    Open the Device Manager by right-clicking on the Start button, then click on Device Manager. Expand the System Devices section and look for Intel Thunderbolt Controller and Intel Thunderbolt 3 Controller. If you see those devices, that means your Thunderbolt port is working.

    Does Acer have Thunderbolt? ›

    Connections: 802.11ax Wi-Fi 6 Dual-Band 2.4GHz and 5GHz featuring 2x2 MU-MIMO technology; 10/100/1000 Gigabit Ethernet LAN; Bluetooth 5.1. Ports For All Your Accessories: 1 - Thunderbolt 4: USB Type-C Port USB 3.

    How do I know if my Thunderbolt driver is installed? ›

    To check which version of the Thunderbolt™ software, NVM firmware, and drivers you are running, do the following:
    1. Click Start.
    2. Type Thunderbolt and click on the search result.
    3. In the system tray, right-click the Thunderbolt icon.
    4. Click Settings > Details.

    How do I enable Intel Thunderbolt? ›

    Check the Thunderbolt option in BIOS: Press F2 during boot to enter BIOS Setup. Go to Advanced > Devices > Onboard Devices. Check that the Thunderbolt Controller is enabled.

    How to install Intel Thunderbolt software? ›

    Locate Intel Thunderbolt 3 Firmware in list and select Download on the right side of the page. Locate the downloaded file on your computer (in Google Chrome, the file appears at the bottom of the Chrome window), and run the executable file. Follow the on-screen instructions to install and update to the latest version.

    Top Articles
    Latest Posts
    Recommended Articles
    Article information

    Author: Dan Stracke

    Last Updated:

    Views: 5511

    Rating: 4.2 / 5 (63 voted)

    Reviews: 94% of readers found this page helpful

    Author information

    Name: Dan Stracke

    Birthday: 1992-08-25

    Address: 2253 Brown Springs, East Alla, OH 38634-0309

    Phone: +398735162064

    Job: Investor Government Associate

    Hobby: Shopping, LARPing, Scrapbooking, Surfing, Slacklining, Dance, Glassblowing

    Introduction: My name is Dan Stracke, I am a homely, gleaming, glamorous, inquisitive, homely, gorgeous, light person who loves writing and wants to share my knowledge and understanding with you.