30-Day change of mind return or exchange period
You can return or exchange a product that you have purchased in-store or online for any reason within 30 days. Products must be unworn, unwashed, unused, in original condition and where applicable must include original packaging (e.g. shoe box), with all tags or labels still attached.
This 30-day return period does not apply to tailor-made customer orders, underwear (including thermals and swimwear) or socks, water bottles, food products, vitamins and health products or gift cards.
We require proof of purchase for any return or exchange.
Faulty, damaged or incorrect products
If the product is faulty or damaged, doesn’t meet its description, or if you have been sent the wrong thing, we will happily exchange, refund or repair the product with proof of purchase in accordance with the Australian Consumer Law. You can visit us in-store or contact our Customer Care Team via webchat to discuss your options. Please provide your proof of purchase.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We may need to assess your product to determine an appropriate remedy. Some products may need to be sent to the manufacturer or their repair agent for assessment.
You may be refused a refund, repair or replacement in certain circ*mstances, including where you have substantially modified or misused the product.
How to return or exchange
You can return or exchange in-store including for online purchases (except for Online Only products) at any rebel store. Postal returns are available for online purchases but not exchanges. A shipping fee may apply to returns including postal returns and the return of bulky items. Check our Store Locator for all store locations and trading hours.
Contact your local store before returning any bulky products, such as treadmills, exercise bikes and home gyms, so that we can assess whether an on-site inspection is appropriate.
Receiving a refund
Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value.
We may reverse rebel active credits or points that have been allocated to you in relation to a refunded product. Delivery charges (such as any installation fees) and shipping fees for change of mind refunds are non-refundable.
Questions
You can contact our customer care team via webchat or visit our Contact Us page.
Effective Date
This policy was updated on 19th July 2023 and applies to any purchase made after 19th July 2023.
Returns Info for items purchased instore
Item(s) purchased instore must be returned to a rebel store and cannot be returned online. This includes products that carry a manufacturer’s warranty.
Any instore purchases can be returned for an exchange or refund to any rebel storefront desk. Please visit our Store Locator for your nearest store.
Refunds will be processed via the original payment method. If you paid via debit or credit card, please ensure you have your card with you.
- Please show your receipt or other proof of purchase at the front desk (e.g. bank statement / transaction history).
- Return the product in the same condition as it was purchased including manuals, accessories, tags attached and or original packaging.
- To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.
If you don't have a receipt, we ask for and prefer to sight and record photo identification showing your name, address and signature. This information will be kept secure. You can help us determine proof of purchase by providing a bank statement or similar. This can help us establish the purchase price and allow us to process your return.
If you cannot provide satisfactory proof of purchase, rebel may, at its discretion, provide you with an exchange or a rebel Gift Card to the current value of the item, or the value that applied at the time of sale if substantiated.
