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Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high performance individuals and organizations.
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Improve Your Communication Skills
When it comes to the health of relationships, teams, and organizations, one thing affects everything: communication. Improve your skills and get better outcomes with this free assessment, ebook, and video miniseries.
Crucial Conversations Miniseries
Learn skills to disagree better and dialogue more in this free video series.
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Costly Conversations eBook
Research shows that poor dialogue has a high cost. Learn more about the impact of communication and how to improve it.
Style Under Stress Assessment
When faced with an argument, do you dig in, or give in? Shut down, or lash out? Take the Style Under Stress assessment and find out.
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For the Moments that Matter Most
Communication Training
The communication skills we teach focus on a specific kind of interaction: those when stakes are high, opinions vary, and emotions run strong. Ours is not a course on winning friends or winning people to your way of thinking; it’s about strengthening relationships and securing results in the moments that matter most.
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WHAT YOU’LL LEARN
The course teaches nine powerful skills for working through disagreement to achieve better results.
GET UNSTUCK
Identify problems contributing to poor results and struggling relationships.
MASTER MY STORIES
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
START WITH HEART
Be clear with yourself and others about what you really want.
STATE MY PATH
Share strong opinions without shutting down others’ viewpoints.
MAKE IT SAFE
Create safety so you can talk with almost anyone about almost anything.
LEARN TO LOOK
Spot the warning signs that indicate safety and dialogue are at risk.
Seek Mutual Purpose
Find common ground even when it seems impossible.
EXPLORE OTHERS’ PATHS
Listen and respond effectively to other people’s concerns and feedback.
MOVE TO ACTION
Turn each Crucial Conversation into a course of action that leads to better outcomes.
Course Agenda
10 Lessons6–8 hrs
Spot the conversations that are keeping you from what you want.
Choose the right conversation to get unstuck.
Learn where emotions come from and how to change them.
Take responsibility for the emotions you bring to the conversation by owning your story.
Eliminate negative stories that impede conversations and results.
Stay focused on what you really want.
Lay a foundation of good intent.
Speak honestly and respectfully.
Share tough messages in a way that invites others into the conversation.
Take steps to rebuild safety when others get defensive.
Talk with almost anyone about almost anything.
Notice the signs that people are not in dialogue.
Identify and manage your own Style Under Stress.
Recognize when you’re at odds in a conversation.
Find common ground even when it seems impossible.
Actively listen to understand the meaning behind others’ emotions and actions.
Respond productively when someone initiates a Crucial Conversation with you.
Move from healthy dialogue to taking action and achieving results.
Course Agenda
5 Sessions12.5 hrs
- Spot the conversations that are keeping you from what you want.
- Choose the right conversation to get unstuck.
- Learn where emotions come from and how to change them.
- Take responsibility for the emotions you bring to the conversation by owning your story.
- Eliminate negative stories that impede conversations and results.
- Stay focused on what you really want.
- Lay a foundation of good intent.
- Speak honestly and respectfully.
- Share tough messages in a way that invites others into the conversation.
- Take steps to rebuild safety when others get defensive.
- Talk with almost anyone about almost anything.
- Notice the signs that people are not in dialogue.
- Identify and manage your own Style Under Stress.
- Recognize when safety is at risk because you’re at odds.
- Find common ground even when it seems impossible.
- Actively listen to understand the meaning behind others’ emotions and actions.
- Respond productively when someone initiates a Crucial Conversation with you.
- Move from healthy dialogue to taking action and achieving results.
Course Agenda
10 Lessons13 hrs
- Spot the conversations that are keeping you from what you want.
- Choose the right conversation to get unstuck.
- Learn where emotions come from and how to change them.
- Take responsibility for the emotions you bring to the conversation by owning your story.
- Eliminate negative stories that impede conversations and results.
- Stay focused on what you really want.
- Lay a foundation of good intent.
- Speak honestly and respectfully.
- Share tough messages in a way that invites others into the conversation.
- Take steps to rebuild safety when others get defensive.
- Talk with almost anyone about almost anything.
- Notice the signs that people are not in dialogue.
- Identify and manage your own Style Under Stress.
- Recognize when safety is at risk because you’re at odds.
- Find common ground even when it seems impossible.
- Actively listen to understand the meaning behind others’ emotions and actions.
- Respond productively when someone initiates a Crucial Conversation with you.
- Move from healthy dialogue to taking action and achieving results.
Crucial Conversations for Mastering Dialogue is also available as a healthcare course, featuring lessons, scenarios, and exercises that address the challenges healthcare professionals face.
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BASED ON THE BESTSELLER
Get your copy of the New York Times bestseller and business classic that has revolutionized interpersonal success for millions of people worldwide.
What dividends will you reap from dialogue?
PRODUCTIVITY
Sprint reported a 93% improvement in meeting productivity metrics.
TEAMWORK
Employees at MaineGeneral Health were 16% more likely to speak up and resolve problems with colleagues after going through Crucial Conversations for Mastering Dialogue.
SAFETY
Pride International reduced safety incidents by 55% in one year.
Cost
AT&T reduced billing costs by 30% and Sprint reduced customer care expenses by $20 million annually.
Engagement
Rocky Mountain Equipment reduced turnover from 30 to 16%.
Satisfaction
San Antonio Independent School District saw a 50% drop in grievances that previously clogged the administrative system.
LET’S TALK
See if Crucial Conversations for Mastering Dialogue is right for your team. Complete the form to speak with a client advisor.
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Watch the video to learn more about course skills, learning formats, and delivery options.
25 Min Video
CRUCIAL CONSULTING
Need hands-on help for a tough organizational challenge? Go beyond the classroom with Crucial Consulting. Our consultants will work with your leaders to identify what’s contributing to your challenges and design and implement a strategy to influence the behavior of your people for better results.
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